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Help For Pink Energy Customers

Pink Energy, which also did business as Power Home Solar, closed in 2022. Customers in several states were left with systems that did not work as promised and no installer to call. Here is what reporting at the time said and where an owner can turn.

What Happened

The BizTimes Milwaukee report of October 18, 2022 says Mooresville, North Carolina based Power Home Solar, doing business as Pink Energy, filed for bankruptcy on October 7, 2022, closed permanently, and faced immediate liquidation. The same report describes a dispute with equipment maker Generac over a part called SnapRS, which Pink Energy blamed for failures and Generac said was not installed according to its guidelines. Generac said in a statement that it had already contracted with third party providers to perform warranty service on Generac products, since Pink Energy would no longer provide that service.

The WLOS report of October 19, 2022 says the North Carolina Attorney General's office reported 270 complaints, that complaints stretched from Florida to Ohio, and that the closed company's website left no contact information except an email and phone number for Generac. By November, the ABC11 report of November 16, 2022 reported that the Attorney General's office had received more than 500 complaints, and that the bankruptcy judge told customers the court could not help get systems installed or release them from their financing.

What That Means Today

• Financing is a separate question. Per the ABC11 report, the judge said the court could not get customers out of their financing obligations. Contact your lender about your account.
• Equipment warranty is separate. If your system uses Generac equipment, Generac said in October 2022 that it had arranged third party warranty service. Contact Generac with your serial numbers and ask who services your area now.
• Workmanship is gone. The installer closed and filed for Chapter 7 liquidation, so problems caused by the installation itself are on you or a new contractor.

Where To File A Complaint

The North Carolina Attorney General's office took complaints about Pink Energy, per the reports above. If you live in another state, file with your own state's attorney general or consumer protection office, and with your state's contractor licensing agency if the work was done badly. Our state pages list agencies for several states: Florida, Texas, and others linked from the home page.

Getting The System Working

1. Document the current state. Photos of the inverter, any error codes, and 12 months of utility bills.
2. Identify every component. Panels, inverter, and any rooftop shutdown devices. Write down brand and model.
3. Call each manufacturer to confirm what warranty remains and who can do the work.
4. Get a licensed inspection. Ask for a written report of what works, what does not, and the cost to fix each item.
5. Decide with numbers. Compare repair cost against your remaining loan and expected production. See Solar System Not Producing.

If you want a local service company to look at your system, describe it in the system check form. We name the one company before anyone contacts you.

Related: Installer Went Out Of Business, Solar Warranty Help, Solar Lease Or PPA When The Company Is Gone.