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Help For SunPower Customers After The Bankruptcy
If you bought or leased a SunPower system, the company you signed with may not be the one answering the phone today. This guide summarizes what published reports say and what to do next. Facts here come from the sources linked and may have changed, so confirm current contact details before relying on them.
What Happened
EnergySage explainer on the SunPower bankruptcy reports the following timeline. SunPower Corporation filed for Chapter 11 bankruptcy on August 5, 2024. On September 30, 2024, Complete Solaria bought SunPower's Blue Raven Solar business, New Homes division, and dealer network. Complete Solaria later renamed itself SunPower Inc. The article states that SunPower Inc. did not take on responsibility for systems, batteries, or equipment installed before September 30, 2024, and that legacy SunPower leases and power purchase agreements are handled by SunStrong Management.
Who Covers What
| Your Situation | Where To Start |
|---|---|
| Installed and energized after September 30, 2024 | Warranties remain valid and SunPower Inc. can service the system, per EnergySage. |
| Energized on or before that date, owned with cash or a loan | Contact your lender for guidance, per EnergySage. Equipment makers cover their own products. |
| Energized on or before that date, lease or power purchase agreement | Contact your financier or SunStrong Management, per EnergySage. |
Equipment Warranties Are Separate
EnergySage says equipment manufacturers such as Enphase, Qcells, REC Solar, Fronius, Fimer, and Waaree are responsible for their own warranties. Workmanship coverage from the installer is the part most at risk. Read Solar Warranty Help to find which layers you hold.
Monitoring And Support
The Bloomberg Tax report (Bloomberg Tax report on solar bankruptcies) describes homeowners left with unfinished work and stuck in equipment leases, and says SunStrong Management will manage SunPower's monitoring system for all customers for a fee. If your system uses an Enphase or SolarEdge inverter, that maker runs its own monitoring app and may be the faster route. See Solar Monitoring Stopped Working.
Finding Service
- Gather your contract, permit, equipment list, and lease or loan papers.
- If you own the system, EnergySage says you can hire any licensed solar company for maintenance.
- If you lease or have a power purchase agreement, your financier or leaseholder is responsible for maintenance. Do not hire someone to modify a leased system without their approval.
- Ask the new company to review the system and put its scope in writing before it takes responsibility.
For general steps when any installer disappears, read Installer Went Out Of Business.
Related: Monitoring, Repair, And Inspection, Solar Warranty Help, Installer Went Out Of Business.
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